Creating a ticket in Web Help Desk

February 29, 2012
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Website Safety

May 18, 2011

  Along with Email Safety, it is important to take note of what files you download on your computer. This article is not meant to scare you into a cave with no internet. It is here to inform you of the times that you may encounter such threats. If you ever have any question, STOP [...]

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Email Signatures

April 29, 2011

To Create a default Mail signature: • Launch the “Mail” application • Go to the “Mail” menu • Select “Preferences…”   • A new window will open, select “Signatures” from the top of the window (second from the left). • In the left window pane select the Shoreline E-mail account. • Click the “+” icon [...]

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Keeping Your Data Secure

April 29, 2011

Shoreline’s IT Department is aware of the recent breach in security at the Seattle School District ( KOMO News Article ). A hardware-based key logger was used in the Seattle School District incident. This is the most common logger and typically involves a physical device plugged into a computer input between the keyboard and computer (see image), and [...]

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Connecting to Student and Staff Server from Windows

April 13, 2011

Can’t we all just get along? The Staff and Student servers are a great resource and wonderful way to move large files between users. Here are the steps to take from a Windows based computer to access the two servers from inside the district (to connect from home rather then typing \\ before the server [...]

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Email Security Tips

April 12, 2011

There have been a few publicized cases recently involving email scams, accompanied by some steps that users can take to protect themselves from being vulnerable to email fraud. Here are a few key ones: NOTE:  Legitimate messages from the district postmaster or administrator will never ask you for passwords or any other personal information.  Beware [...]

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Locating your IP Address in Mac OS 10.6 Snow Leopard

March 15, 2011

This post describes the process for locating your IP address (Ethernet or AirPort) in Mac OS 10.6.x. From the Apple Menu select “System Preferences” Once System Preferences opens click on the “Network” icon in the “Internet & Wireless” section. Once the Network system preference pane opens select the network interface (Ethernet or AirPort) from the [...]

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Adding a printer to a K-6 student MacBook

December 9, 2010

The information in this post describes the process of adding an printer to a Shoreline School District K-6 student MacBook using Open Directory with Mac OS X 10.6.x. In the Finder go to the Apple menu and select “System Preferences”. In “System Preferences” click on the icon labeled “Print and Fax”. This preference pane will show [...]

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Adding a printer to a Teacher MacBook

December 6, 2010

The information in this post describes the process of adding an printer to a Shoreline School District teacher MacBooks using Open Directory with Mac OS X 10.5.x. Navigate to the Utilities folder by either going to “Macintosh HD/Applications/Utilities” or by using the “Shift-Command-U” keyboard shortcut from the Finder. Note: on student laptops the “Add Printer” [...]

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Publishing and Subscribing with iCal

November 30, 2010

This posts describes the process of publishing and subscribing with an iCal calendar using the Shoreline Calendar Server. Publishing If you do not already have an iCal account, call the IT Help Desk at X4920 and request the district to set up an iCal publishing account for you. Open iCal and select the calendar that you [...]

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