Web Help Desk
Hours: 7:30 – 4:30 M-F
The primary purpose of the Shoreline IT Department is maintaining the district’s technology assets and providing technical support to district staff and students.
Help Desk – Provides initial phone, email and walk-in assistance for a wide variety of technical support issues. Remote assistance and troubleshooting for district laptop and desktop computers. Escalation of unresolved issues to the property IT technician.
Computer Technicians – Each technician is responsible for providing onsite and remote technical support for staff and student computers to their assigned schools. The two elementary technicians are each responsible for five school sites. The middle school technician provides support to both middle schools and the high school technicians support their individual high school.
Hardware Repair – Our Apple certified technicians provide troubleshooting and hardware repair services for all Apple devices. We service machines covered under an AppleCare warranty as well as out of warranty repairs. We also provide service for HP printers and classroom multimedia equipment.
Network Technicians – Maintain and support the districts wired an wireless network infrastructure as well as district wide servers and systems.
Telecommunications Technician – Provides support and maintenance of the district’s analog and VoIP telephone systems.